Our Team
Check out our team members and the different roles that allow us to provide you with the best support.
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Together, we uphold our values of integrity, inclusion, and care in all that we do.
Our team takes pride in delivering high-quality support services.
Each member contributes their expertise and compassion to ensure individuals receive respectful, person-centred care.
Administration Team
Our dedicated Administration Team plays a vital role in the delivery of our services. With a strong focus on organisation, communication, and support, they help ensure a smooth experience for participants, families, and staff, allowing our frontline teams to focus on what matters most.
Client Managers
FlexiChoice's dedicated Client Managers are ready to ensure you receive the highest quality of personalised support. They coordinate all aspects of your day-to-day services, including your preferred support times, assistance to attend appointments or events, support worker arrangements, cancellations, and any other ongoing needs. ​ Your well-being and choice are our priority, and our Client Managers are here to make sure your supports run smoothly and suits your lifestyle. Reach out anytime at clientservices@flexichoice.org.au
Plan Management
Our Plan Manager is here to take the stress out of managing your NDIS funding. FlexiChoice offers reliable and transparent plan management, ensuring your invoices are processed promptly, your budgets are tracked accurately, and your providers are paid on time. ​ We work closely with you to give you choice and control, while handling the day-to-day financial administration of your plan, so you can focus on your goals, not the paperwork. Have a question or need support? Contact our Plan Manager at planmanagement@flexichoice.org.au
Finance & Accounts
Our Finance Officer manages the financial operations that keep FlexiChoice running smoothly. This includes payroll, supplier payments, and overall financial management. For any questions, please email accounts@flexichoice.org.au ​ Please note: the Finance team does not handle service user accounts or NDIS funding. For any questions related to your NDIS plan or invoices, please contact our Plan Manager.
Rostering
Our Rostering Officer works closely with our Client Managers to make sure shift times suit both service users and support workers. They coordinate staff availability and manage any last-minute changes or cancellations, keeping everything running smoothly and on time. Their goal is to match the right support at the right time, so you get consistent, reliable care when you need it. Need to get in touch? Email us at clientservices@flexichoice.org.au
Support Coordination
Our Support Coordinator works with you to understand your NDIS plan and connect you with the right services to meet your needs. We can help you explore your options, coordinate supports, resolve challenges, and adjust your services as your goals or circumstances change. ​ The aim is to make sure your plan works for you—and that you feel confident, supported, and in control every step of the way. For support or enquiries, contact us at supportcoordination@flexichoice.org.au
Office & General Inquiries
The Office Administration team is responsible for the efficient operation of our daily administrative functions. This includes managing correspondence, handling enquiries, coordinating office resources, and providing essential support to staff members to ensure seamless service delivery. ​ As the first point of contact, the team plays a vital role in maintaining professional and effective communication within and outside the organisation. For enquiries, please contact us at office@flexichoice.org.au